M Event 2017 - Working with Difficult People/Conflict Management ~ Professional Workshop through Continuing Education at South Seattle

Description

Half day workshop for supervisors or anyone working with people as part of their job.
We all encounter difficult people. Whether you are a supervisor, a customer service professional, or you have a challenging coworker, it's important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics in this workshop include understanding why we label people as difficult; types of difficult people; tools and techniques for resolving issues; coping strategies for the effects of difficult people; conflict management strategies; and practical application.

Class is taught by Sara Johnson a Principal with the consulting group Executive Dynamics, conducting leadership, problem solving, and communication workshops with numerous companies in the state. With a background in Psychology and Sociology from Oberlin College, and an MBA in Managerial Leadership and Small Group Dynamics from City University, Sara provides a wealth of knowledge to the participants in her interactive learning workshops.