Friday Jan 25, 2019
9:00 AM - 12:00 PM PST
Friday, Janurary 25th, 2018
9:00am - 12:00pm
South Seattle College
6000 16 Avenue S.W.
Seattle, WA 98106-1499
Olympic Hall Building - OLY 206
Class Fee: $79.00
Luisa Motten, Director of Continuing Education
206-934-6782
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We all encounter difficult people. Whether you are a supervisor, a customer service professional, or have a challenging co-worker, it's important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult, types of difficult people, tools and techniques for resolving issues, coping strategies for dealing with the effects of difficult people, and conflict management strategies.
Sara Johnson provides both a Supervision Certificate and a Leadership Certificate program, as well as customized training, for potential, new, and existing levels of management in an organization in Washington State. In addition, Sara is a Principal with the consulting group Executive Dynamics, conducting leadership, problem solving, and communication workshops, as well as many others, with numerous companies in the state. With a background in Psychology and Sociology from Oberlin College, and an MBA in Managerial Leadership and Small Group Dynamics from City University, Sara provides a wealth of knowledge to the participants of her interactive learning workshops.
Printed courtesy of www.wschamber.com/ – Contact the West Seattle Chamber of Commerce for more information.
5450 California Ave SW, Seattle, WA 98136 – (206) 932-5685 – info@wschamber.com